Delivery & return

Delivery and return

Article 1: Delivery

The delivery of packages is made to the address indicated by the buyer when placing the order, which can only be in the agreed geographical area,

delivery is made throughout metropolitan France, as well as internationally.

Packages are shipped by colissimo or DHLexpress, depending on the customer's choice. Home delivery only.

Our packages are shipped within 5 days after placing the order, in metropolitan France, 7 days for Europe and 10 days for international. delivery times can be longer

All packages are delivered without signature to the address indicated by the buyer when placing the order,

All packages are sent in perfect condition.

the customer's invoice is sent by email, after placing the order, to the email address indicated by the customer when placing the order. A paper invoice will also be sent to the customer.

Article 2: Return

In accordance with the legal provisions in force, the customer has a period of 14 days from the date of receipt of the package to exercise his right of withdrawal from the seller, without having to justify reasons, provided that the products are returned. . . in their original packaging and in perfect condition within 14 days of notifying the seller of the customer's decision to make a return.

Returns must be made in their original condition (packaging, accessories, etc.) allowing them to be resold in new condition. damaged, soiled or incomplete items are not taken back.

To contact the seller: contact@samsoukka.com.

If the right of withdrawal is exercised within the time limit, only the price of the item(s) purchased is refunded.

return costs are the responsibility of the customer.

After this period (14 days), no package will be accepted. If the package is received after the deadline, it will be refused and returned to the customer at the address indicated on the Form.

The refund period is approximately 15 days. If the 15-day period has passed and you have not received any refund, you can then contact us by email.

The refund via PayPal may be pending for ten days, if so, there is nothing abnormal, after this time your money will be available in your account.

 items get off can't be exchanged or refunded.

Items in the "SPECIAL PRICE" category aren't exchanged nor refunded.

No refund will be accepted during the annual leave period.